Frequently Asked Questions
Everything you need to know about our mortgage leads, live transfers, and platform.
Q. Are your mortgage leads exclusive?
Yes, all of our "Exclusive" tier leads are 100% exclusive to you. They are generated in real-time and never resold or shared with another lender or broker. We also offer a "Shared" tier at a lower cost, which is capped at a maximum of three buyers.
Q. How exactly do Live Transfers work?
When a high-intent homeowner fills out our online form, they are immediately dialed by our US-based call center. Our agents verify their interest, confirm key details (loan amount, estimated credit score), and ask if they are ready to speak to a licensed loan officer. If they say yes, we warm-transfer the call directly to your sales floor. You only pay for calls that exceed a 90-second buffer.
Q. Are your leads TCPA compliant?
Absolutely. Every lead we generate goes through rigorous compliance checks. Our forms feature clear, unambiguous TCPA consent language. Furthermore, we generate a TrustedForm certificate or Jornaya LeadID for every single submission, providing you with verifiable proof of consent and visual playback of the consumer's form interaction.
Q. What is your return or refund policy?
We offer a hassle-free return policy for explicitly invalid data. If you receive a lead with a disconnected phone number, obviously fake information (e.g., "Mickey Mouse"), or a lead that falls completely outside of your specified state filters, simply submit a return request in your dashboard within 48 hours for a full credit back to your account.
Q. Do I have to sign a long-term contract?
No. We operate strictly on a month-to-month or pre-funded basis. We believe we should earn your business every single day through high ROI and excellent lead quality. You can scale up, throttle down, or pause your account at any time through your dashboard.
Q. Can I integrate these leads into my CRM?
Yes! Our robust Ping-Post API makes it easy to deliver leads in real-time directly into any modern CRM, including Velocify, Salesforce, HubSpot, GoHighLevel, and thousands of others via webhooks. If you need integration help, our support team can assist you during onboarding.
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No long-term contracts. Pause anytime.